This Refund and Returns Policy applies to all purchases made through Ticky's Choice. By placing an order through our website, you agree to the terms set out below. Nothing in this policy affects your statutory rights.
Nothing in this policy affects your statutory rights under applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you are purchasing as a consumer, you also have the legal right to cancel your order within 14 days of receiving it, without giving any reason.
The cancellation period expires 14 days after the day on which you, or a third party nominated by you (other than the carrier), take physical possession of the goods.
To exercise your right to cancel, simply notify us of your decision using the contact details in Section 9. You do not need to provide a reason, and we will not ask you to justify your cancellation.
If you cancel your order, you must return the goods to us without undue delay and no later than 14 days after telling us you wish to cancel. The deadline is met if you send the goods back before the 14-day period expires.
Unless the goods are faulty, damaged, defective, or incorrectly supplied, you are responsible for the direct cost of returning them. We recommend using a tracked delivery service, as you remain responsible for the goods until they reach us.
Once we receive the returned goods, or evidence that they have been sent back, we will process your refund without undue delay and no later than 14 days thereafter.
Refunds are made using the same payment method used for the original purchase, unless otherwise agreed. Where applicable, we will refund:
We are not required to refund any additional charges arising from your choice of a premium or expedited delivery service.
You may inspect and handle goods to the extent necessary to establish their nature, characteristics, and functionality, as you would be permitted to do in a physical retail store.
We may make a deduction from your refund for any loss in value resulting from handling beyond what is reasonably necessary. Where possible, please return items with all original packaging, manuals, accessories, and components.
If goods supplied by us are faulty, damaged, defective, not as described, or otherwise fail to conform to the contract, please contact us as soon as reasonably possible.
To help us resolve the issue quickly, we may ask for photos or a short video of the fault. This is to assist your claim, not a condition of your refund.
Where applicable under UK law, you may be entitled to one or more of the following remedies:
Under the Consumer Rights Act 2015, you may have a short-term right to reject faulty goods and obtain a refund within 30 days of delivery.
Customers are responsible for providing accurate delivery information at checkout. Where an order cannot be delivered because of an incorrect address supplied by the customer, any additional delivery or return costs we incur may be deducted from any refund, where permitted by law.
For all cancellation requests, return requests, or refund enquiries, please contact:
Ticky's Choice Email: info@tickyschoice.com WhatsApp: +44 7482 798151
We aim to respond to all enquiries within 24 hours.
